Reeds Jewelers, located in Springfield Town Center at 6500 Springfield Mall, Suite 6717, Springfield, VA 22150, is a family-owned jeweler known for its exceptional service, particularly in engagement ring creation. The store prides itself on a welcoming atmosphere and employs knowledgeable staff members, including names mentioned in customer reviews, such as Hafsa, Paul, and Amber. With a commitment to personal service, the team offers a range of services including ring resizing, custom jewelry design, and thorough repair services.

Customers have expressed a generally positive experience, with many praising the quality of engagement rings and the attentiveness of the staff. However, a few negative experiences were reported, particularly regarding customer service inconsistencies and some repair issues that weren’t adequately resolved.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 20%
Negative: 13%

Best Review: A customer highlighted the outstanding service and support from the staff during the engagement ring selection process, mentioning that they felt genuinely cared for throughout the experience.

Worst Review: Another customer expressed significant disappointment when their custom engraving request was mishandled, resulting in the loss of a sentimental engraving after a resizing, leading to dissatisfaction with the overall service.

| Opening Hours |
|-------------------------|
| Monday - Thursday: 11 AM - 7 PM |
| Friday - Saturday: 10 AM - 9 PM |
| Sunday: 12 PM - 6 PM |

Staff Members Mentioned:
- Hafsa
- Paul
- Amber

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.