Federal Way Custom Jewelers offers a polished and dedicated service for clients looking to create bespoke engagement rings. Located in Federal Way, Washington, this jeweler has built a reputation for exceptional craftsmanship and personalized service, guided by the expertise of owners Sean Criss and Brandon Jenkins Moak. With over 100 customer reviews showcasing a stellar average rating near 4.9 out of 5 stars, clients frequently remark on the knowledgeable staff and their accommodating, friendly demeanor, ensuring a welcoming atmosphere for all visitors.

The jeweler specializes in crafting custom engagement rings tailored to individual preferences, using both modern technology and traditional artistry. They offer a remarkable selection of diamonds, colored gemstones, and antique jewelry, alongside expert repair and redesign services. Most projects are performed in-house, ensuring high-quality standards.

Clients often mention how the staff takes the time to listen to their needs and guide them through the design process, emphasizing a collaborative experience. Reviews highlight the ability to work with both heirloom pieces and newly designed jewelry with a customer-centric approach that prioritizes understanding and quality.

Address: 1810 S. 320th St Suite B, Federal Way, WA 98003
Phone: (253) 839-7389

Operating Hours:
| Day | Hours |
|-----------|----------------|
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
| Monday | Closed |

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 95%, indicating a commendable level of satisfaction among customers who praised the professional service, knowledgeable staff, and quality of the jewelry created. Neutral sentiment is at 3%, while negative feedback accounts for a scant 2%, mainly concerning isolated incidents of customer service issues.

Best Review: A customer commended Sean for his responsive and thorough service while creating a custom engagement ring, praising the detailed explanations and craftsmanship that met their expectations.

Worst Review: One customer expressed disappointment with their experience, citing issues with staff communication during their custom design process, leading to frustration over revisions and a rushed atmosphere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.