Underhill Jewelers, located at 1636 SW Dash Point Rd in Federal Way, WA, has garnered a solid reputation for their engagement ring creation services. Established in 1991, this local gem specializes in custom jewelry design and has recently opened a new store at Dash Point Village, much to the delight of the community.
The husband-and-wife team, Paul and Yuen, brings a wealth of experience and artistry to their craft. They are known for their meticulous attention to detail and commitment to crafting unique, one-of-a-kind pieces. Customers often rave about the personalized service, with many noting how Paul and Yuen truly listen to their clients' visions, ensuring each ring reflects a personal story.
Customer Sentiment: About 80% of clients express high satisfaction, while roughly 10% report neutral experiences and 10% voice their concerns.
Opening Hours:
Monday to Friday: 9:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed
Best Review: Carrie remarked on the incredible talent of Paul and Yuen, emphasizing how they brought her vision for custom rings to life with amazing craftsmanship.
Worst Review: Suzan shared her disappointment over a past experience, citing issues with repairs and a lack of responsiveness regarding her concerns, ultimately advising others to explore options elsewhere.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 28
Store Phone Number: 2538745088