Fink's Jewelers, located at 1025 Emmet St N, Charlottesville, VA 22903, is a distinguished jeweler known for its exceptional engagement ring creation and customer service. This family-owned establishment has been serving the community since 1930 and prides itself on providing a personalized shopping experience. With over 305 total reviews, it’s evident that clientele value the craftsmanship and expertise offered at this location.

The staff at Fink's appears highly knowledgeable, accommodating, and genuinely committed to customer satisfaction. Many customers have highlighted their positive experiences working with staff members like Dianne and Rob Matthews, who are noted for their helpfulness and professionalism throughout the engagement ring buying process. Services include custom designs, jewelry repairs, and a wide selection of engagement rings, wedding bands, and luxury watches, all delivered with a level of service that makes customers feel valued and cared for.

However, there have been some concerns raised regarding customer service on a few occasions, primarily mentioning delays and communication issues.

Overall Sentiment from Online Customer Reviews:
The general sentiment based on online reviews indicates a strong positive atmosphere, estimated at 85% positive, 10% neutral, and 5% negative.

Best Review:
A customer praised the exceptional service from Dianne, noting her exceptional knowledge and helpfulness, which made the engagement ring buying process pleasant and straightforward.

Worst Review:
One reviewer expressed frustration with the customer service received, detailing negative interactions and a lack of timely communication regarding their order.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|------------------------|
| Monday - Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 5 PM |
| Sunday: Closed |

Staff members mentioned: Dianne, Rob Matthews.