KAY Jewelers, located in Charlottesville Fashion Square, offers a wide selection of engagement rings and personalized jewelry services. This jeweler provides excellent engagement ring creation, ensuring each customer receives expert guidance throughout the process. The store has garnered a mix of reviews from the local community, reflecting varied experiences.

The staff is frequently mentioned for their friendly demeanor and helpful attitude, particularly in assisting customers with engagement ring selections and sizing. However, there have also been instances where customers expressed dissatisfaction relating to service delays and issues with repairs.

The store is situated at 1570 E Rio Rd., 1402 A, Charlottesville, VA 22901-1404, and can be contacted at (434) 973-3535. It operates on the following schedule:

| Day | Hours |
|-----------|-------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall response atmosphere appears to be mixed, with 45% of reviews leaning positive, 30% neutral, and 25% negative.

Best Review:
A customer praised the knowledgeable staff, highlighting their ability to assist with children while maintaining a pleasant shopping experience for a Christmas gift.

Worst Review:
Another reviewer expressed frustration after multiple issues with their wedding ring repairs, stating that the repair work was poorly executed, leading to significant dissatisfaction.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.