Galati Jewelers, located at 35 E 4th Ave, San Mateo, CA 94401, is a well-regarded jewelry store specializing in custom engagement ring creation and repair services. The owner, Ed, and his wife Karen are known for their friendly and knowledgeable approach, ensuring each client feels supported in their journey to design a meaningful engagement ring. They offer a variety of services including jewelry repair, custom design, and watch services.

The store operates in San Mateo County and has garnered 118 reviews, reflecting a mix of positive and negative sentiments from customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 63%
Neutral sentiment: 25%
Negative sentiment: 12%

Positive reviews highlight the exceptional craftsmanship of engagement rings and the personalized service provided by Ed and Karen. Many customers appreciate the artistic designs and the attention to detail in creating pieces that reflect personal stories. However, some negative reviews reveal concerns over communication delays, longer-than-expected turnaround times, and inconsistent customer service experiences.

Best Review:
A customer praised Ed for his expertise in creating a custom engagement ring that beautifully incorporated their personal vision, highlighting the studio's craftsmanship and the welcoming atmosphere of the store, expressing a desire to return in the future.

Worst Review:
One reviewer expressed frustration over slow communication and delays in service, recounting an experience where they were not informed promptly about the status of their jewelry, resulting in a less than satisfactory customer experience.

**Operating Hours:**
- Tuesday: 12:00 PM - 5:00 PM
- Wednesday: 12:00 PM - 5:00 PM
- Thursday: 12:00 PM - 5:00 PM
- Friday: 12:00 PM - 5:00 PM
- Saturday: 12:00 PM - 5:00 PM
- Sunday: Closed
- Monday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.