Steiner's Jewelry, located at 231 S San Mateo Dr, San Mateo, CA 94401, is a notable jewelry store that has been serving the community since 1937. With a focus on providing the highest quality diamonds, engagement rings, and custom jewelry, the store is well-regarded for its knowledgeable staff, including owner Mike Droese, who is committed to offering exceptional customer service.
The store operates by appointment from Tuesday to Saturday from 10:00 AM to 4:00 PM, providing expert services that include engagement ring creation, jewelry repair, and estate purchase. Customers have praised the personalized attention they receive, often highlighting the professionalism and friendliness of the team while selecting their perfect engagement ring.
However, some reviews indicate a few concerns about pricing and transparency in evaluating trade-ins, with some customers feeling dissatisfied with offers for selling their gold jewelry. Despite this, the overall atmosphere suggests a welcoming space where creativity in jewelry design and trust are emphasized.
Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 18%
Negative: 8%
Highlighted reviews indicate a mix of experiences from customers.
Best Review: A customer named Mike commended the staff at Steiner's Jewelry for their excellent service during his engagement ring shopping experience, stating that the team was helpful, knowledgeable, and accommodating throughout the selection process.
Worst Review: Shihan expressed dissatisfaction with the store's transparency when purchasing gold jewelry, feeling undervalued and frustrated with the offers made by the staff.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|------------------------|
| Tuesday: 10:00 AM - 4:00 PM |
| Wednesday: 10:00 AM - 4:00 PM |
| Thursday: 10:00 AM - 4:00 PM |
| Friday: 10:00 AM - 4:00 PM |
| Saturday: 10:00 AM - 4:00 PM |
| Sunday: Closed |
| Monday: Closed |
Staff Members:
- Mike Droese
Positivity Score: 83%
Total Customer Feedback Reviewed: 41