Kay Jewelers is located in the Hillsdale Shopping Center at 165 W Hillsdale Blvd, San Mateo, CA 94403, and offers a range of services specializing in engagement ring creation. With a phone number of (650) 212-1758, this store provides customers with a chance to craft personalized pieces featuring a variety of diamonds and settings. The store supports customers in finding the perfect ring while ensuring a tailored shopping experience.

Operating hours are as follows:
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

In terms of customer feedback, Kay Jewelers has received a mix of positive and negative reviews from the 61 reviews analyzed. Customers have noted that while the staff can be friendly and helpful, there have been numerous complaints regarding service quality and miscommunication related to orders and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Best Review:
A reviewer named Maude praised the helpful staff at Kay Jewelers, highlighting their engaging approach and professionalism when assisting with purchasing an engagement ring.

Worst Review:
Anna expressed severe disappointment over the poor service she received while attempting to order an engagement ring, noting significant delays and miscommunication that detracted from her experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Savannah
- Juan
- Daniel
- Stephanie
- Brandy