Giganti & Giganti Fine Jewelry, located at 3325 Robbins Rd, Springfield, IL 62704, operates within Sangamon County and has earned a reputation for its exceptional engagement ring creation and customer service. With over 37 years in the business, the family-owned store is committed to providing a personalized experience. The staff, including owner Carl Giganti and his wife Gwen, along with team members like Josh and Kate, are noted for their friendliness and expertise, catering to the individual needs of customers in creating their perfect engagement ring.

The jeweler offers a range of services from bespoke engagement ring design to jewelry repair, ensuring a comprehensive suite of solutions for those seeking fine jewelry. Customers typically appreciate the attentive service and quality of products, with reviews highlighting the store's commitment to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Highlighting both the positive and negative experiences reflected in reviews, many customers commend the knowledgeable and helpful staff, ensuring a smooth buying experience. However, some feedback points to inconsistencies in service quality and customer interactions, particularly with communication.

Best Review: A customer expressed gratitude for the seamless purchasing process of their Rolex, highlighting the exceptional packaging and the thoughtful personal touch from the staff, particularly Josh Giganti.

Worst Review: A different customer reported dissatisfaction due to poor communication and a lack of responsiveness from staff when trying to resolve issues with a watch purchase.

Operating Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10 AM - 5 PM |
| Tuesday | 10 AM - 5 PM |
| Wednesday | 10 AM - 5 PM |
| Thursday | 10 AM - 5 PM |
| Friday | 10 AM - 5 PM |
| Saturday | 10 AM - 2 PM |
| Sunday | Closed |

Staff members include Carl and Gwen Giganti, along with Josh, Kate, and other team members.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.