Kay Jewelers in Springfield operates out of White Oaks Mall, providing a range of services focused on engagement ring creation and jewelry repair. Customers appreciate the knowledgeable staff, particularly Nancy and Sean, who assist in guiding clients through their selection. The store prides itself on offering fine jewelry at competitive prices and has built a strong reputation as a go-to destination for couples looking for engagement rings and wedding bands.

The establishment's address is 2501 W Wabash Ave, Ste B06, Springfield, IL 62704. For inquiries, the store can be reached at (217) 787-7848.

Operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
Based on 90 reviews, the sentiment is divided, with an estimated 55% positive, 20% neutral, and 25% negative. Customers commend the friendly service and knowledgeable staff, but some express dissatisfaction with product quality and overall experiences.

Best Review:
A customer named Kevin highlighted the exceptional service provided by Sean, noting his helpfulness in creating a beautiful ring for his wife. The friendly and attentive staff made a lasting impression on him.

Worst Review:
Terri shared frustrations after purchasing diamond earrings, stating she encountered issues with the quality and was disappointed to learn it would cost her more to fix them despite being a new item.