Rogers & Hollands Jewelers White Oaks Mall, Springfield, IL

Rogers & Hollands Jewelers, located at 2501 Wabash Ave, #243, White Oaks Mall, Springfield, IL 62704, provides exceptional engagement ring creation services complemented by their extensive collection of fine jewelry. The store, operating within Sangamon County, is well-regarded for its knowledgeable staff and personalized customer service, making it a go-to destination for those seeking to create lasting memories through unique engagement rings.

With a focus on customer satisfaction, the staff has been praised for their attentiveness and expertise in guiding clients through the ring selection process. However, there are mixed reviews regarding the consistency of the overall service experience, as some customers have expressed dissatisfaction with the handling of repairs and follow-up communication.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The majority of reviews reflect a positive atmosphere, highlighting the craftsmanship and the professionalism of the staff, especially during engagement ring consultations.

Best Review:
A customer noted that the staff at Rogers & Hollands were incredibly supportive and patient throughout the engagement ring buying process, emphasizing the valuable guidance provided to help make an informed decision.

Worst Review:
One reviewer experienced significant frustration over a repair issue, reporting that their jewelry was mishandled and communication regarding the status was lacking, leading to dissatisfaction.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members: Mentioned staff include Chad, Amy, and Mary Beth.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.