Zales Jewelers, located at 2501 W Wabash Ave A05 A, Springfield, IL 62704, is a prominent choice for those seeking exceptional engagement ring creation and service in Sangamon County. With a dedicated staff known for their excellent customer service and a wide selection of high-quality jewelry, Zales has established itself as a reliable jeweler since 1924.

This store is open for business with operating hours as follows:

| Day | Hours |
|-----------|-----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Customers have shared a variety of experiences with Zales. Positive feedback highlights the attentive and friendly staff, particularly noting how team members have gone above and beyond to assist customers in selecting and creating customized engagement rings. Reviews have praised the store's selection and repair services, contributing to a generally favorable impression of their quality and professionalism.

Conversely, some customers have voiced concerns over service delays and product quality, specifically mentioning issues with faulty items and the time taken for repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Michael commended the store for its excellent selection and attentive service, emphasizing the help he received from the staff during his visit.

Worst Review: Kacie expressed frustration over receiving a faulty ring and subsequently discovering a quality issue with the diamond, indicating dissatisfaction with her experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.