Gleim the Jeweler, located at 111 Stanford Shopping Center, Palo Alto, CA 94304, is a renowned luxury jeweler in Santa Clara County, serving clients since 1931. The store specializes in engagement ring creation, offering a wide selection of both contemporary and estate jewelry. Customers appreciate the extensive variety, which includes unique options, custom designs, and collections featuring high-end brands like Buccellati and Vhernier.

The store is recognized for its expert staff, including owner Georgie Gleim and vice president Bhuvan Sahney, who provide knowledgeable and personalized service. Many clients have noted the attention to detail displayed by the team when assisting with custom engagement rings and family heirloom pieces, adding to the overall positive experience. Several reviews highlight the excellent craftsmanship and the ability of staff like Brenda and Hank to understand customer needs, thus fostering a welcoming environment.

However, not all experiences have been positive; some customers have reported inconsistent service from different staff members and occasional issues with communication. Despite this, the staff's commitment to quality repairs and the store's luxurious atmosphere have garnered strong favor among many patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

- **Highlight Reviews**:
- **Best Review:** Madeline shared her satisfaction with the service at Gleim, mentioning how Brenda helped her transform her grandmother's engagement ring into a pendant, along with other family pieces, with efficiency and creativity.
- **Worst Review:** N.G. expressed disappointment over being treated rudely and feeling judged about her purchasing power, which led to a negative shopping experience at the store.

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Closed on Easter Sunday

**Staff Members:**
- Georgie Gleim
- Bhuvan Sahney
- Brenda
- Hank

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*