Mirabelle Jewelers, located at 2275 E Bayshore Rd #105, East Palo Alto, California, has been a respected provider of fine jewelry since 1974. With a commitment to creating exquisite engagement rings, they offer a personalized approach to jewelry design. Owner Tom Broadwin is highly regarded for his expertise and customer service, delivering exceptional experiences for clients in search of bespoke pieces. The shop specializes in a range of jewelry services, including custom designs and repairs, all performed with a focus on quality.
Business hours are as follows:
- Monday: Closed
- Tuesday: 9:30 AM - 12:00 PM, 1:45 PM - 5:00 PM
- Wednesday: 9:30 AM - 12:00 PM, 1:45 PM - 5:00 PM
- Thursday: 9:30 AM - 12:00 PM, 1:45 PM - 5:00 PM
- Friday: 9:30 AM - 12:00 PM, 1:45 PM - 5:00 PM
- Saturday: 10:00 AM - 12:00 PM, 1:45 PM - 4:30 PM
- Sunday: Closed
The overall sentiment from online customer reviews is overwhelmingly positive, with approximately 86% positive, 10% neutral, and 4% negative sentiments based on 26 reviews.
Positive feedback emphasizes Tom's extensive knowledge and ability to craft stunning engagement rings, with many customers sharing their satisfaction with custom designs and the pleasant, pressure-free environment he fosters. However, a few reviews mention issues with responsiveness, hinting at potential customer service improvements.
Best Review: A customer praised the exquisite craftsmanship of their engagement ring, highlighting Tom’s transparency in the design process and pricing.
Worst Review: One reviewer expressed frustration over not being able to reschedule an appointment, citing a lack of flexibility from the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff Members:
- Tom Broadwin
Positivity Score: 91%
Total Customer Feedback Reviewed: 26
Store Phone Number: 6503241874