Montoya’s Jewelry and Gifts, located at 101 S California Ave, Palo Alto, CA 94306, is known for its personalized service and extensive offerings in engagement ring creation as well as other jewelry services. With a phone number of 650-326-6516, the shop is open Tuesday through Friday from 10:00 AM to 5:00 PM, remaining closed on Mondays, Saturdays, and Sundays. The store has garnered a total of 34 reviews, with a sentiment that highlights both the strengths and weaknesses of the business.

Positive reviews focus on the warm and welcoming atmosphere provided by the shop's owners, frequently noted as attentive and knowledgeable about jewelry and repairs. Customers have expressed satisfaction with the quality of work, including engagement ring designs and watch repairs, emphasizing the charm of a family-run business.

However, there are also negative sentiments indicating some limitations in services, particularly regarding repairs on certain types of watches and gold jewelry. These experiences have pointed out inconsistencies in customer service, offering a view that while some visitors enjoyed attentive service, others reported feeling disappointed and underwhelmed.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review:
A customer praised the shop for its extensive selection of Southwestern jewelry and the amiable service from the owners, highlighting how their engagement ring needs were expertly met with care.

Worst Review:
Another reviewer expressed frustration over the unexpected additional charges incurred during a simple watch repair, feeling that the service lacked the warmth and attentiveness they anticipated from the establishment.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|---------------------|
| Monday: Closed |
| Tuesday: 10:00 AM - 5:00 PM |
| Wednesday: 10:00 AM - 5:00 PM |
| Thursday: 10:00 AM - 5:00 PM |
| Friday: 10:00 AM - 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |

Staff members have not been specifically mentioned in the reviews.