Gold Mart, located at 156 Southpark Cir, Colonial Heights, VA 23834, operates in the jewelry retail sector, particularly specializing in engagement ring creation and custom jewelry services. Customers appreciate the variety of gold jewelry offered and the willingness of the staff to assist in finding or custom-making pieces tailored to individual tastes and requirements. The store is recognized for its competitive pricing and quality craftsmanship. The phone number for inquiries is 804-526-9391.

In terms of customer feedback, a total of 20 reviews were evaluated, reflecting both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Positive reviews highlight exceptional customer service, with many praising the jewelry designs and the commitment of the staff to ensure customer satisfaction. Many long-time customers have expressed loyalty due to the quality of the pieces they've purchased over the years. Conversely, negative reviews focus on issues like miscommunication regarding orders, inflated pricing, and perceived dishonesty regarding returns.

**Opening Hours:**
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 PM – 6:00 PM

**Staff Members Mentioned:**
- No specific staff members were identified.

Best Review:
Anjiya Valliani commended Gold Mart for its unparalleled jewelry designs and prices, noting the quality and service that have kept them a loyal customer for 20 years.

Worst Review:
A customer reported being sold fake gold chains and expressed frustration over poor communication and customer service when attempting to resolve the issue, stating their dissatisfaction clearly.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.