Helzberg Diamonds is a well-regarded jewelry store located at 690 Southpark Blvd, Colonial Heights, VA 23834. The store specializes in creating customized engagement rings, offering a variety of diamond options, metal types, and styles to suit individual preferences. Customers can enjoy personalized consultations with knowledgeable staff who are dedicated to helping ensure that each piece reflects the customer's unique taste. The store also provides services such as repairs and appraisals, contributing to a comprehensive jewelry experience.

Operating in Chesterfield County, the store has garnered a mix of customer reviews, reflecting a spectrum of experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

The majority of online reviews highlight the expertise and friendly demeanor of the staff, particularly praising the service provided by associates like Tony and Alice. However, some customers have reported negative experiences related to customer service delays and pressure during the buying process.

**Store Hours:**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM

**Staff Members:**
- Tony
- Alice

Best Review:
A customer praised the exceptional service and extensive knowledge of Tony and Carolyn, highlighting their professionalism and the informative guidance they provided during the engagement ring selection process.

Worst Review:
Another customer expressed dissatisfaction with the store’s handling of service timelines, particularly pointing out delays in ring sizing and a lack of engagement from staff when follow-up was required.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.