Gold Works, located at 1400 King Street, Alexandria, VA 22314, is a noteworthy jeweler specializing in creating custom engagement rings and offering comprehensive jewelry services. The establishment, under the craftmanship of master jeweler David Martin, has earned recognition for its dedication to quality and personal service.

With a focus on unique engagement ring designs, Gold Works combines artistic flair with customer-centered consultation, ensuring that clients leave with personalized pieces that reflect their vision. The staff is noted for being knowledgeable, assisting customers through the intricacies of customizing rings, and addressing any inquiries about gemstones and settings with professionalism.

However, customer sentiment is mixed. The store boasts 143 reviews, with a significant portion highlighting positive experiences with custom designs and attentive service. Many reviews commend David's craftsmanship, noting his keen eye for detail and ability to create one-of-a-kind rings that meet specific desires. Additionally, the friendly demeanor of the staff has been praised by several customers.

Nevertheless, there have been negative reviews regarding customer service, particularly related to perceived rudeness and pressure during consultations. Some customers expressed frustration with communication issues as well as delays in service.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 12%
Negative: 20%

Highlight Reviews:
Best Review: A customer noted that David's ability to create stunning custom engagement rings exceeded their expectations, highlighting the meticulous craftsmanship and attention to detail that left them thrilled with the final result.
Worst Review: One dissatisfied customer expressed frustration with how they were treated during the initial interaction, describing the owner as patronizing and unprofessional, which significantly impacted their overall impression of the store.

Operating Hours:
- Monday: 10:30 AM – 6:00 PM
- Tuesday: 10:30 AM – 6:00 PM
- Wednesday: 10:30 AM – 6:00 PM
- Thursday: 10:30 AM – 6:00 PM
- Friday: 10:30 AM – 6:00 PM
- Saturday: 11:00 AM – 5:30 PM
- Sunday: 12:00 PM – 4:00 PM

Staff members mentioned include David Martin as the owner and master jeweler.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.