Mount Vernon Jewelers, located at 8405-F Richmond Hwy, Alexandria, VA 22309, is a highly regarded jewelry store specializing in a variety of services including engagement ring creation, watch repair, and clock repair. The knowledgeable owner, K.J., is noted for his exceptional craftsmanship and customer service, establishing a long-standing reputation within the community. This store has received extensive positive feedback, with a total of 41 reviews discussed, highlighting both quality service and friendly interactions with the owner.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Customers praise the professional and personalized service provided by the owner, noting reasonable pricing and quick turnaround times for repairs and customizations. However, some negative reviews touch upon limited selection and occasional lapses in customer service.
Best Review: A customer named Kasi commended the shop for its ability to restore her bent engagement ring beautifully and within a short timeframe, expressing satisfaction with the pricing and overall service.
Worst Review: Ryan described his experience as disappointing, highlighting poor customer service and a lack of assistance with adjusting a newly gifted watch.
Operating Hours:
- Monday: 10:30 AM - 6:00 PM
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 10:30 AM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 10:30 AM - 5:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 41
Store Phone Number: 7039606622