Alexandria & Company, located at 121 S Royal St, Alexandria, VA, 22314, is a highly regarded jeweler specializing in engagement ring creation and bespoke jewelry services. Clients praise the expertise of the staff, including owners Tim and Meaghan, who are known for their attentive service and commitment to creating unique, personalized pieces. The atmosphere is welcoming, making it an ideal choice for those looking to design a one-of-a-kind engagement ring. The shop operates by appointment only, ensuring dedicated time for each customer.

Operating Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

With a total of 95 reviews, the overall sentiment from online customer reviews is very positive. Positive sentiments account for approximately 88%, neutral sentiments at 7%, and negative sentiments at 5%.

Highlighting the positive aspects, many customers report having excellent experiences with the careful craftsmanship and the extensive knowledge exhibited by the staff throughout the engagement ring design process. In contrast, a few negative reviews indicate issues with customer service, specifically regarding responses perceived as dismissive.

Best Review: Jonathan, a customer, expressed his satisfaction with the exceptional service and the beautiful engagement ring designed by Tim, noting how attentive and knowledgeable the team was throughout the entire process.

Worst Review: Erin shared her disappointment regarding a lack of transparency in pricing and her perception of being treated secondarily compared to other clients, highlighting her dissatisfaction with the customer service experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.