Jewel Box is a jeweler located at 5801 Duke St, Alexandria, VA 22304, known for its engagement ring creation and repair services. The staff offers specialized insights into custom designs, ensuring that clients find the perfect engagement ring to suit their needs. The skilled team handles various jewelry repairs and services, providing a range of options for brides-to-be. Operating in Alexandria County, Jewel Box has garnered attention in the local community for its personalized service.

However, reviews indicate a mix of sentiments regarding the store. Positive feedback highlights the attentive and helpful nature of the staff, particularly in assisting with custom orders and repairs. Some customers have praised specific employees for their expertise and customer service skills.

Conversely, several negative reviews highlighted issues, such as dissatisfaction with service, pricing discrepancies, and perceived unprofessionalism. A portion of customers expressed frustration over specific experiences related to repairs and returns.

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 20%
- Negative: 35%

Highlight Reviews:
Best Review: A customer noted that the staff at Jewel Box were remarkably helpful, providing personalized assistance in choosing and customizing their engagement ring, with a special mention of exceptional customer service.

Worst Review: Another review detailed a customer’s frustration regarding watch repairs, stating the service was unsatisfactory and led to damage, with the staff responding dismissively to the concerns raised.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday to Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Ike (mentioned in positive reviews)