Located in Oak Brook, IL, Helzberg Diamonds offers a wide selection of jewelry and specializes in engagement ring creation. With a focus on providing quality diamonds and personalized service, the store promises a compelling shopping experience for those looking to create custom engagement rings. The knowledgeable staff is often praised for their attentive service, helping customers navigate through various options. However, experiences can vary—many reviews reflect a mix of satisfaction and frustration, particularly regarding the engagement ring customization process.

The store operates within Cook County and can be reached at (630) 928-1628. Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Customer feedback is mixed based on 18 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Positive reviews highlight the friendly, informative service and the efficient handling of custom orders. Customers appreciate the staff's willingness to assist and provide valuable insights into diamond selection. On the other hand, negative sentiments often focus on communication issues, particularly concerning the customization of rings, leading to discontent about perceived service shortcomings.

Best Review:
Steve commended the team at Helzberg Diamonds for their exceptional customer service and willingness to educate customers about diamonds. He emphasized the genuine effort that staff put into assisting shoppers.

Worst Review:
A review from Andy expressed disappointment in the customization process, where the expectations set by the staff were not met, leading to feelings of frustration. The customer noted a lack of attention to detail and coordination among the associates.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.