International Diamond Center is a prominent jeweler located at 349 Mall Blvd, Savannah, GA 31410, specializing in engagement ring creation and a wide range of jewelry services. With a focus on customer satisfaction, the store offers personalized assistance, ensuring clients find the perfect engagement ring. During visits, customers have reported exceptional service from staff members, particularly Gary, Sandy, and Alex, who are praised for their knowledge, patience, and helpfulness throughout the ring selection and customization process. The store emphasizes a no-pressure environment, making it easy for customers to explore options comfortably.
On the other hand, some reviews indicate issues with customer service and return policies. Negative sentiments include experiences of perceived discrimination based on appearance and dissatisfaction regarding how certain situations were handled, particularly concerning the valuation of jewelry brought in for sale or trade.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review: A customer highlighted the outstanding service received during the engagement ring purchasing process, praising the knowledgeable team and the seamless experience from selection to customization, particularly appreciating the efforts made by Gary.
Worst Review: Another customer expressed dissatisfaction with the store's response to inquiries about a diamond ring being repaired, describing the lack of communication and perceived condescension from staff when discussing their jewelry.
Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 12:00 PM - 5:00 PM
Staff:
- Gary
- Sandy
- Alex
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 878
Store Phone Number: 9123544344