The Jewelry Exchange, located at 2611 N Center St and 2213 US Hwy 70 SE in Hickory, NC, is well-loved in Catawba County as a premier destination for crafting custom engagement rings. This family-owned shop has been serving the community since 1980, establishing a strong reputation for quality service and craftsmanship.

The knowledgeable team, including owners Terry and Teresa Shook, along with their skilled staff, focuses on creating a personalized experience for each customer. They're known for their friendly approach, making clients feel right at home while they navigate the engagement ring design process. Many reviews reflect a deep sense of personal connection, with customers feeling that the staff is more like family than just a retailer. While the majority of feedback is positive, a few customers have raised concerns about specific experiences that didn't meet their expectations.

Customer Sentiment: Around 80% of customers express high satisfaction, with 10% having neutral experiences and another 10% encountering specific issues.

Opening Hours:

Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Connie praised the friendly and professional team, highlighting how they helped her design a ring that perfectly matched her vision, which was even crafted in-house.

Worst Review: Bobby voiced disappointment after attempting to resell a ring purchased from the store and feeling misunderstood by the staff regarding their policies on specific stones.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.