Zales Jewelers, located at 1960 Hwy. 70 SE, Ste. 248, Hickory, NC 28602, offers a variety of services specializing in engagement ring creation. Known for its diverse range of diamond and precious jewelry, this store is recognized for providing a complete personalization experience, allowing customers to design their unique engagement rings. The knowledgeable staff is committed to delivering excellent customer service, with many reviews highlighting the helpfulness and attentiveness of the team, including staff members such as Jamie and Debra.

The store provides additional services such as jewelry repair, cleaning, inspection, and custom orders, aiming to meet all customer needs. Open today until 8:00 PM, Zales operates under the Signet Jewelers umbrella, serving customers with quality jewelry solutions in Catawba County.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The store has gathered 118 reviews in total, reflecting a positive overall sentiment. Approximately 75% of the reviews are positive, highlighting satisfied customers and excellent service. About 20% are neutral, while 5% express dissatisfaction, primarily focusing on concerns regarding service plans and individual experiences.

Best Review:
Tabatha commended the staff for their exceptional service and professionalism, particularly mentioning the support she received during her ring repair process.

Worst Review:
Michael expressed disappointment regarding the service plan he purchased, noting multiple issues with his engagement ring over a year, including missing stones and the band's integrity.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.