Kay Jewelers, located in Hickory, NC, is a well-regarded jeweler known for its exceptional engagement ring creation and dedicated customer service. Situated in the Valley Hills Mall at 1960 US Hwy 70 SE, Space 238, this establishment offers an array of services, including custom and special orders, jewelry maintenance and repair, and detailed appraisals. The store prides itself on providing a superior shopping experience, where knowledgeable staff assist customers in selecting the perfect ring for their loved ones.

The store has garnered a total of 86 reviews, indicating the local community's engagement and interest. Positive feedback highlights the professionalism and attentiveness of staff members like Maggie and Monica, who are praised for their excellent customer service and product knowledge. Customers appreciate the friendly atmosphere and the quality of jewelry offered.

Conversely, there are some negative reviews concerning issues with after-sale service and communication, as several customers felt their concerns were not adequately addressed. Instances of long wait times and errors in order fulfillment were also noted.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Overwhelmingly, the sentiment leans positive, reflecting a generally favorable reputation among customers despite some challenges.

Best Review: Kaitlyn commended the staff for their welcoming attitude and expertise, noting that their assistance made a stressful process much easier.

Worst Review: Frank expressed frustration over the decline in service quality and urged potential customers to seek more reputable options due to difficulties with post-purchase support.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Business Information**
- Address: 1960 US Hwy 70 SE, Space 238, Hickory, NC 28602
- Phone: (828) 328-8470

**Operating Hours**
| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

**Staff Members Mentioned**
- Maggie
- Monica