Jewelry Express, located at 250 Granite St, Braintree, MA, specializes in custom engagement ring design and a variety of jewelry services. Known for their expertise, they provide services including jewelry repairs, watch repairs, and custom jewelry design. The skilled staff, particularly recognized for their craftsmanship, ensures each customer's needs are met with care. Customers often highlight the personable nature of the owner and staff, making it a trusted choice for personalized jewelry services.

Operating in Norfolk County, Jewelry Express has garnered a collection of 17 reviews, indicating a generally favorable reputation among customers.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews commend the workshop's fast service, affordable pricing, and high-quality workmanship. Many customers appreciate the personalized approach taken by the staff, with specific mention of their ability to transform sentimental pieces into beautiful custom jewelry.

On the other hand, negative feedback points to issues such as miscommunication regarding repair details, causing dissatisfaction for some customers.

Best Review:
Cynthia shared that Jewelry Express has become her go-to for all jewelry needs, praising the owner's attentiveness and the ability to remake her late mother's jewelry into a wearable piece.

Worst Review:
Serena expressed disappointment over a repair service, stating that despite her clear instructions to replace only a broken spring, the clasp was fully replaced, leading her to advise against the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 10 AM - 6 PM

**Staff Members:**
- John (Owner/Craftsman)