Located at 250 Granite St., 1086 A, Braintree, MA 02184, within the South Shore Plaza, Kay Jewelers specializes in creating exquisite engagement rings and offers a range of services including jewelry maintenance, repair, custom orders, diamond upgrades, and appraisals. Customers can expect to receive personalized assistance from the knowledgeable staff, although sentiments surrounding service quality are mixed. The store operates in Norfolk County and can be reached at (781) 848-8812.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

From approximately 138 reviews, the overall sentiment from online customer reviews is 40% Positive, 25% Neutral, and 35% Negative. Many customers appreciate the helpfulness of the staff and the variety of jewelry available, yet several reviews highlight concerns about the quality of service and product issues.

Best Review: A customer expressed satisfaction with the attentiveness and assistance received from staff members at Kay Jewelers, specifically praising their collaborative approach and willingness to help in selecting an engagement ring.

Worst Review: Another customer reported a frustrating experience surrounding delays and issues with ring resizing, stating that their expectations for quality service were not met, resulting in dissatisfaction with the establishment.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.