Zales Jewelers is located at 250 Granite St., Ste. 1030, Braintree, MA 02184, operating in Norfolk County. Known as America's diamond store since 1924, Zales offers a wide variety of services, particularly focusing on custom engagement ring creations. Customers can expect a range of personalized services, including in-store ordering, custom jewelry creation, watch and jewelry repair, and cleaning and inspection.

The store operates under the management of Jim, who has received commendations for his attentive customer service. However, customer experiences have varied significantly, with some highlighting excellent product quality and service while others have expressed dissatisfaction with the staff's attentiveness and responsiveness.

The overall sentiment from online customer reviews indicates a mixed experience at Zales, comprising approximately 50% positive, 30% neutral, and 20% negative feedback.

***Best Review:*** Francis praised Zales for the excellent service and fair prices, emphasizing the professionalism of the knowledgeable staff who assisted him with his jewelry purchase.

***Worst Review:*** Erica criticized the staff for their lack of attentiveness during her shopping experience, stating that while she had a mostly positive interaction with one associate, the overall atmosphere of the store was unfriendly and unwelcoming.

**Opening Hours:**
| Day | Hours |
|-----------|--------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*