Johnson's Jewelers of Cary, located at 136 E. Chatham St., Cary, NC 27511, is a family-owned jewelry store well-regarded for its exquisite engagement ring creation and top-notch customer service. Established in 1936, this jeweler has built a solid reputation in Wake County, offering a range of services, including custom designs, jewelry repairs, and watch servicing. The staff, including gemologist John Capps, stands out for their expertise and personal attention, ensuring that customers feel well cared for throughout the engagement ring selection process.

With a total of 120 reviews, customers consistently highlight the friendly and knowledgeable service provided by the staff. Positive sentiments dominate the feedback, attributed to the attentive staff members who guide customers through the engagement ring selection and customization experience. Many reviews praise the exceptional craftsmanship, honesty, and overall quality that Johnson's Jewelers provides to its clients.

However, some negative reviews mention instances of poor communication or less satisfactory experiences, drawing attention to areas of improvement regarding customer interaction during busy periods.

Overall Sentiment from Online Customer Reviews:
The overall sentiment derived from customer reviews indicates a positive atmosphere, with approximately 85% positive feedback, 10% neutral, and 5% negative.

**Highlight Reviews:**

Best Review:
Virginia noted the high-quality service provided when repairing and cleaning a ring, emphasizing how Johnson's exceeded her expectations, making her mother's ring shine like new.

Worst Review:
Arthur expressed disappointment with a brief but unpleasant interaction with staff while he sought a watch repair, stating he would not return due to this experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------------------|
| Monday | 10:00 AM - 4:00 PM |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | Closed |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

**Staff Members:**
- John Capps (Gemologist, Owner)
- Lynette Capps
- Brandon Capps (Gemologist)
- Loyria Capps
- Cindy Armstrong
- Bradley Capps