Kay Jewelers, located at 3450 Wrightsboro Rd, Suite 2125, Augusta, GA 30909-2516, is a prominent jewelry store operating in Richmond County. With a focus on engagement ring creation, they strive to provide customers with a variety of options, from custom designs to repairs and appraisals. The store features a knowledgeable staff that offers support throughout the purchasing process and specializes in diamond upgrades and gold exchanges, ensuring a comprehensive service experience.

Operating hours are as follows:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Phone: (706) 738-6812

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 30%
Neutral sentiment: 20%
Negative sentiment: 50%

Positive reviews often highlight excellent customer service experiences and knowledgeable staff, mentioning particular employees who assisted in various purchases. However, negative reviews frequently point to inconsistent customer service, issues with product quality, and poor experiences related to repairs and returns.

Best Review:
Anna praised the staff for their amazing service and professionalism, noting the pleasant experience while searching for the perfect engagement ring.

Worst Review:
Kent expressed deep dissatisfaction with the customer service and repair process, detailing a frustrating encounter regarding a watch repair that led to significant delays and unmet expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Noted:
- Niko
- Walidah
- Alice
- Tammi
- Kelly
- Benjamin