Helzberg Diamonds, located at 3450 Wrightsboro Road, Space 1375, Augusta, GA 30909, is well-regarded for its engagement ring creation services. The store is known for its extensive selection of diamonds and personalized shopping experiences, with knowledgeable staff ready to assist customers in finding or designing the perfect engagement ring. The team prides itself on providing high-quality service, making the ring-buying process enjoyable and stress-free.

Operating hours are as follows:
- **Tuesday to Wednesday**: 11:00 AM - 7:00 PM
- **Thursday to Saturday**: 11:00 AM - 8:00 PM
- **Sunday**: 12:00 PM - 6:00 PM
- **Monday**: 11:00 AM - 7:00 PM

The store has garnered a total of 648 reviews online, reflecting a mixed sentiment from customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Positive reviews highlight the store's exceptional customer service and the knowledgeable staff, particularly the attentive manner of employees like Donita and Robin. Clients appreciate the personalized approach found within their diamond room and the expertise offered when choosing an engagement ring.

In contrast, some negative feedback points to instances where customers felt pressured during their visits or experienced dissatisfaction with the final pricing or fitting of their jewelry.

Best Review: A customer commended Robin, Donita, and Tayanita for their exceptional caring service and thoroughness, which significantly enhanced their shopping experience.

Worst Review: A customer expressed frustration over an experience involving miscommunication about credit approval and the total cost of their engagement ring, feeling overwhelmed by the unexpected expenses and multiple credit inquiries.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned**:
- Donita
- Robin
- Tayanita
- Emily
- Cedric

**Operating Hours**:
- Tuesday - 11:00 AM - 7:00 PM
- Wednesday - 11:00 AM - 7:00 PM
- Thursday - 11:00 AM - 8:00 PM
- Friday - 11:00 AM - 8:00 PM
- Saturday - 11:00 AM - 8:00 PM
- Sunday - 12:00 PM - 6:00 PM
- Monday - 11:00 AM - 7:00 PM