Shaan's Jewelers is located at 3450 Wrightsboro Rd #1265, Augusta, GA 30909, in Richmond County. The store specializes in custom jewelry, including engagement rings, and offers a variety of services such as jewelry repair and in-depth consultations for personalizing pieces. Contact them at (706) 733-6226 during the following hours:

| Day | Hours |
|-----------|------------------|
| Monday | 11 AM - 7 PM |
| Tuesday | 11 AM - 7 PM |
| Wednesday | 11 AM - 7 PM |
| Thursday | 11 AM - 7 PM |
| Friday | 11 AM - 8 PM |
| Saturday | 11 AM - 8 PM |
| Sunday | 12 PM - 6 PM |

The craftsmanship in their engagement ring creations is often praised, alongside commendations for staff members being helpful and friendly. However, some reviews highlight customer service issues, with complaints about product quality and experiences where customers felt disrespected.

Overall Sentiment from Online Customer Reviews:
Based on a review count of 78, the overall sentiment is somewhat polarized. Approximately 35% of reviews are positive, 20% are neutral, and about 45% reflect negative experiences, indicating a notable number of dissatisfied customers.

Best Review:
Jackie Kenski appreciates the good quality jewelry and excellent customer service, recommending the store for its craftsmanship and helpful staff.

Worst Review:
Kenny Jones' experience was negative, sharing feelings of being cheated after discovering what he believed to be false claims about the gold quality he purchased, resulting in a lack of trust towards the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.