Zales Jewelers, located at 3450 Wrightsboro Rd Ste 1415, Augusta, GA 30909-2516, is a prominent destination for engagement ring creation and jewelry services in Richmond County. This jeweler offers a wide variety of services, including custom jewelry design, ring resizing, cleaning and inspection, and several repair options. With a longstanding reputation as America's diamond store, Zales specializes in high-quality pieces, making it a popular choice for couples looking for engagement rings and wedding bands.

Customer feedback reveals mixed sentiments about the service experience at this store. Positive reviews highlight the knowledgeable and helpful staff, particularly praising individuals like Pamela and Angela for their exceptional customer service. Shoppers have expressed satisfaction with the selection and quality of jewelry available, reflecting Zales’ commitment to providing beautiful pieces and expertise in the jewelry field.

However, there are also negative sentiments related to customer service inconsistencies, with some reviews mentioning rude interactions and delays in service during busy periods. This disparity illustrates a need for improved customer service in certain situations.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Opening Hours:**
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

**Staff Members:**
- Pamela
- Angela

Best Review: A customer, Don Mega, commended the helpfulness and pleasant demeanor of the staff, specifically mentioning how knowledgeable they were regarding diamond products and services.

Worst Review: Kexin Rasmussen expressed significant dissatisfaction with the store manager, describing her as unpleasant and unhelpful, stating that this experience dissuaded them from returning to the location.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.