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Kay Jewelers, located at 2261 Town Center Ave., Ste. 125, Melbourne, FL 32940-6114, is a reputable jeweler known for its dedicated engagement ring creation services. With its team of knowledgeable staff, this store operates in Brevard County, focusing on providing an enjoyable shopping experience for its customers. The store offers a variety of jewelry services including maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals, all aimed at helping clients find or create the perfect engagement ring.
The shop's phone number is (321) 631-4207, and it welcomes walk-ins, making it accessible for customers looking to explore their options without an appointment. The operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
Overall Sentiment from Online Customer Reviews:
The overall customer sentiment reflects a balanced mix, with approximately 70% positive, 20% neutral, and 10% negative feedback from the 112 online reviews encountered. Many customers praise the friendly and attentive staff, especially highlighting their expertise in handling custom jewelry requests and repairs. However, some reviews point to issues with repair quality and customer service experiences.
Best Review:
Renee expressed that the staff at Kay Jewelers was fantastic, particularly commending how they carefully replicated a sentimental pendant into a larger piece with a real diamond, showcasing their skill and dedication to customer satisfaction.
Worst Review:
Michael criticized the store for providing subpar jewelry and inadequate service when it came to repairs, stating he had to take his piece to a different jeweler for proper fixing after experiencing repeated problems with Kay’s service.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 112
Store Phone Number: (321) 631-4207
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