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Zales Jewelers in Melbourne Square offers a wide array of engagement ring services, making it a popular choice for couples seeking that perfect piece. Located at 1700 W New Haven Ave., Suite 477, Melbourne, FL 32904, this jeweler is known for its commitment to quality and customer satisfaction. Zales specializes in custom engagement rings and provides additional services including jewelry and watch repair, jewelry cleaning and inspection, as well as complimentary warranty check-ups. The store operates in Brevard County, providing a welcoming atmosphere for customers.
The staff at this location have received mixed feedback. Many customers commend the attentive and helpful service from associates such as Denise, Tonimarie, and Bonnie, highlighting their patience and knowledge throughout the engagement ring selection process. However, there have been mentions of inconsistency in customer service, with some customers noting issues, particularly with online orders and returns.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
This breakdown indicates a generally favorable sentiment, with many appreciating the store's engagement ring selection and knowledgeable staff while voicing concerns about certain service experiences.
Best Review:
A customer praised the team’s exceptional service, specifically mentioning Denise’s fantastic assistance during the engagement ring selection process, making the experience enjoyable and stress-free.
Worst Review:
Another customer expressed frustration over the complications encountered with an online order refund, citing inconsistent communication and policies that led to a lengthy and unsatisfactory experience.
Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
Staff Members Mentioned:
- Denise
- Tonimarie
- Bonnie
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 211
Store Phone Number: (321) 724-5551
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