Kay Jewelers, located at 4311 Norfolk Pkwy., Ste 102, Melbourne, FL 32904, operates in Brevard County. Known for its engagement ring creation, the store offers a range of services including custom and special orders, jewelry maintenance, repair, diamond upgrades, and appraisals. With a focus on customer service, the staff, including noteworthy members like Valerie and Jonathan, are recognized for their knowledge and attentiveness, ensuring clients find the perfect piece for their special occasions.

Customer feedback reflects a mixed sentiment about the store's services. In total, 93 reviews were analyzed, revealing a division in experiences.

Overall Sentiment from Online Customer Reviews:
- Positive Sentiment: 43%
- Neutral Sentiment: 25%
- Negative Sentiment: 32%

Positive reviews often commend the staff's responsiveness and expertise, highlighting a welcoming atmosphere. Conversely, negative feedback focuses on quality concerns and customer service issues, with some customers expressing dissatisfaction over repair policies and product durability.

Best Review: Carmen praised the knowledgeable staff and exceptional deals available at Kay Jewelers, emphasizing the pleasant shopping experience.

Worst Review: Otniel expressed frustration with the customer service and product quality, describing a deep scratch on a watch he purchased shortly after buying it, along with an unsatisfactory response from both the store and corporate.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.