Kay Jewelers, located at 503 Christiana Mall, Newark, DE 19702, is a prominent jewelry store serving the community of New Castle County. With a focus on engagement ring creation, Kay Jewelers offers an array of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff is dedicated to providing exceptional customer service, ensuring each client finds precisely what they are looking for.

Operating hours are as follows:
- Monday to Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Phone: (302) 368-7368

Overall Sentiment from Online Customer Reviews:
Customer feedback reveals a mixed sentiment. Approximately 39% of reviewers expressed positive experiences, praising the knowledgeable and friendly staff, particularly in guiding customers through engagement ring selections. However, about 39% reported negative experiences, highlighting issues with customer service, ring quality, and communication problems. Neutral reviews comprised roughly 22%.

Best Review:
A customer named Chris noted the staff's exceptional help and professionalism when selecting an engagement ring, emphasizing the positive experience they had during the process.

Worst Review:
Paula recounted a disappointing experience, stating that the customer service was lacking and that significant issues arose with the quality of the rings purchased.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members**:
- Notable Staff: Toni, Jessica, T.