Zales Jewelers, located at 149 Christiana Mall Road, Ste. 1275, Newark, DE 19702, is a prominent jeweler in New Castle County offering a wide array of services, particularly specializing in custom engagement ring creation. With over 29,500 results available online and a commendable 4.7 rating from 194 Google reviews, this store demonstrates exceptional commitment to customer satisfaction.

Customers frequently praise the knowledgeable and friendly staff, who are dedicated to helping clients find the perfect engagement ring and providing personalized service throughout the process. The range of services extends to jewelry repairs, cleaning, inspections, and custom design options. However, some customers have reported dissatisfaction with customer service during busy periods, indicating inconsistencies in staff attention.

Operating hours for the store are as follows:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Available staff members include Sue, Candice, and Rolando, all of whom have received positive mentions in customer reviews.

Overall Sentiment from Online Customer Reviews:
Overall, the feedback reflects a positive customer experience with approximately 85% positive sentiment, 10% neutral, and 5% negative sentiments.

Best Review:
Thomas notes the store for its friendly service and great selection, highlighting the supportive atmosphere created by the staff.

Worst Review:
Cedric expresses disappointment regarding the service during a busy holiday period, mentioning a rude staff member and lack of adequate assistance.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.