Kay Jewelers in Kennewick, WA, located at 1321 N Columbia Center Blvd, Ste 321, is a notable destination for those looking to create unique engagement rings and other fine jewelry pieces. With a dedicated team known for their exceptional service, customers experience a welcoming atmosphere when collaborating with experts on bespoke designs. The store offers a variety of services including custom jewelry creation, maintenance, repair, and diamond upgrades, making it a comprehensive choice for engagement ring needs and more. The staff is often praised for their professionalism and friendliness, although some reviews indicate varying experiences regarding customer service.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Phone: (509) 783-1124

Overall Sentiment from Online Customer Reviews:
Customer feedback indicates a mixed sentiment with approximately 45% positive, 25% neutral, and 30% negative remarks. While many customers commend the knowledgeable staff and the store's overall ambiance, some express dissatisfaction with aspects of customer service.

Best Review:
Jeanne highlighted the exceptional assistance provided by staff members Jo and Shannon, noting their ability to help customers dream up their ideal engagement rings while creating a supportive and positive experience.

Worst Review:
Kylie shared a disappointing experience where an employee's lack of interest and professionalism concerning a sentimental ring resizing left her feeling dismissed and humiliated, ultimately urging others to consider different jewelry stores.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.