Touchstone Jewelers, Kennewick WA

Touchstone Jewelers is an esteemed jewelry store located at 5215 W Clearwater Ave Ste 116, Kennewick, WA 99336, serving the Tri-Cities area since 1987. Known for its exceptional engagement ring creation services, Touchstone Jewelers offers a welcoming atmosphere filled with knowledgeable associates dedicated to helping customers find or design the perfect piece. They rely on their expertise in diamonds and gemstones instead of employing high-pressure sales tactics. The store is also celebrated for providing repair, cleaning, and custom design services, showcasing a commitment to quality craftsmanship.

Operating hours are as follows:
- Tuesday: 10 AM – 6 PM
- Wednesday: 10 AM – 6 PM
- Thursday: 10 AM – 6 PM
- Friday: 10 AM – 6 PM
- Saturday: 10 AM – 5 PM
- Sunday: Closed
- Monday: Closed

The total number of reviews referenced in this overview is 340.

Overall Sentiment from Online Customer Reviews:
The mood within the reviews is remarkably positive, with an estimated 95% positivity, 4% neutral sentiment, and 1% negativity. Customers frequently praise the friendly and knowledgeable staff, particularly for their dedication to creating beautiful custom jewelry and providing excellent customer service. Some rare negative comments pertain to specific repair experiences where expectations were not met, highlighting the need for consistent service quality across all transactions.

Best Review:
A reviewer named Carlee noted the beautiful facility and remarkable variety of quality jewelry, emphasizing the positive atmosphere cultivated by the staff.

Worst Review:
However, Mauricio expressed dissatisfaction regarding the uneven quality of a repair made on an Omega necklace clasp, stating that he left the store unhappy with how it turned out.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Listed Staff Members:
- Thien Le, Goldsmith
- Brandi Roediger, General Manager
- Alfredo Meza, Sales Manager
- Ocean Martinez, Sales Associate
- Janese Mann, Sales Associate