Zales Jewelers, located at 1321 N Columbia Center, Ste. 232, Kennewick, WA 99336-2455, is a prominent jewelry store in Benton County, specializing in engagement ring creation and other fine jewelry services. With a reputation for offering a wide selection of engagement rings, wedding bands, and personalized custom jewelry, Zales has been serving customers with exceptional quality since 1924. The staff, including the highly regarded manager Fabiola Garza, is noted for their knowledgeable and friendly service, making the shopping experience welcoming and enjoyable.

Zales provides various essential services such as in-store ordering, custom jewelry design, repair services, and cleaning and inspection. Customers appreciate the knowledgeable consultants who assist with creating unique engagement rings and the store's commitment to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

The customer response atmosphere appears generally favorable, with many appreciating the quality of service and jewelry. However, some customers expressed dissatisfaction regarding wait times and service inconsistencies.

Best Review:
Kelli praised the store for its great service and reasonable prices, expressing her satisfaction with both her wedding set and her fiancé's wedding ring.

Worst Review:
Doug had a disappointing experience, sharing frustration over staff disregard when he arrived before opening hours.

**Store Hours**
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff:
- Fabiola Garza

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*