Van's Jewelry, located at 3120 W Kennewick Ave, Kennewick, WA 99336, is a well-loved destination for those seeking to create their dream engagement rings. Nestled in Benton County, this family-owned jewelry store is celebrated for its personalized service and expert craftsmanship. With a stellar rating of 4.9 stars from 139 Google reviews and 4.6 stars from 21 Yelp reviews, it’s clear that customers appreciate the care and quality provided here.

Led by the friendly and knowledgeable owners, Van and Tran, the staff at Van's Jewelry is dedicated to helping clients design unique pieces that reflect their personal stories. They are particularly noted for their ability to listen to customers' visions and translate them into stunning, custom-made rings. Many clients leave feeling excited about their purchases and appreciative of the supportive environment. While the consensus is overwhelmingly positive, some customers have reported minor issues regarding communication and service speed on occasion.

Customer Sentiment: Approximately 80% of customers express high satisfaction, while 10% share neutral sentiments, and 10% report particular concerns, mainly around communication.

Opening Hours:

Monday: Closed
Tuesday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Best Review: Nathan praised the owner and staff for their incredible friendliness and customer-focused approach, emphasizing that he felt valued throughout his visit.

Worst Review: Chastity voiced her disappointment with the service delay regarding her wedding set and mentioned a lack of follow-up communication, which left her feeling frustrated.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.