Kay Jewelers, located at 6650 S Westnedge Ave, Ste 236, Portage, MI 49024, is a well-known jewelry store specializing in engagement ring creation and a variety of other fine jewelry services. The store operates in Kalamazoo County and offers a comprehensive range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, appraisals, and financing options. The staff, led by Manager Jennifer Lyle, is noted for their helpfulness and professionalism, with many customers expressing satisfaction with the support provided in selecting and designing engagement rings.

The overall customer reviews showcase a mixed sentiment among patrons, consolidating over 118 reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Positive reviews highlight the beautiful selection of jewelry and attentive staff, creating a pleasant shopping atmosphere. However, several negative reviews point to challenges faced after purchase, particularly around customer service and product integrity post-sale.

Best Review:
Pam praised Kay Jewelers for its exceptional quality jewelry and service, stating that it has been her go-to store for years due to their commitment to customer care and satisfaction.

Worst Review:
Elizabeth expressed frustration regarding the service, mentioning that the staff was engaged in discussions unrelated to the customers' needs, which detracted from her experience while waiting for a watch resizing.

Hours of Operation:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.