Helzberg Diamonds, located at 6018 S Westnedge Ave, Portage, MI 49002, is a reputable jewelry store known for its exceptional engagement ring creation and personalized service. With a strong emphasis on customer experience, the staff, including notable members like Luke and Mistye, provide valuable insights and a friendly approach to help customers select the perfect ring. Services extend beyond engagement rings, covering jewelry repairs, appraisals, and personalized jewelry options.

The store operates in Kalamazoo County and prides itself on offering a diverse range of high-quality diamonds, including ethically sourced options, to ensure every customer can find something special. Customers appreciate the expert guidance in creating custom pieces tailored to individual preferences, alongside the complimentary cleaning and inspection services provided. The store has received a total of 201 online reviews.

Overall Sentiment from Online Customer Reviews:
Positive - 75%
Neutral - 10%
Negative - 15%

Highlight Reviews:
Best Review: A customer noted the exceptional customer service received from Rosie, who went above and beyond to rectify an error and gifted them a beautiful necklace. This experience cemented their loyalty to the store.

Worst Review: A customer expressed frustration over a lengthy repair process for a lost diamond, emphasizing poor communication and lack of professionalism during their interactions with the staff.

Operating Hours:
- Wednesday: 11:00 am - 7:00 pm
- Thursday: 11:00 am - 7:00 pm
- Friday: 11:00 am - 7:00 pm
- Saturday: 11:00 am - 7:00 pm
- Sunday: 12:00 pm - 6:00 pm
- Monday: 11:00 am - 7:00 pm
- Tuesday: 11:00 am - 7:00 pm

Staff Members Mentioned:
Luke, Mistye, Rosie