Zales Jewelers, located in the Crossroads Mall at 6650 S Westnedge Ave #124, Portage, MI 49024, operates in Kalamazoo County and specializes in creating beautiful engagement rings. With a current phone number of (269) 327-0198, Zales has built a reputation as "America's diamond store since 1924," offering a diverse selection of fine jewelry, including rings, necklaces, earrings, bracelets, and watches.

The store has gathered a mix of feedback from customers. Positive reviews appreciate the craftsmanship of the engagement rings and highlight specific staff like Jen, who provided excellent service and resolved issues efficiently. However, numerous negative reviews express concerns regarding customer service quality, including slow repair turnaround times and unpleasant experiences when visiting the store.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Highlighted customer sentiments reveal a stark contrast in experiences.

Best Review:
A customer named Kayleen praised the great pricing and the beauty of the products offered by Zales, emphasizing the satisfactory service received.

Worst Review:
Laura expressed deep disappointment due to the terrible service she encountered while trying to get a ring cleaned, and she noted the unhelpful attitude of the staff during her visit.

Operating Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

Staff Members:
- Jen (Store Manager)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.