Kay Jewelers, located at 18900 Michigan Ave, Unit #H 109, Dearborn, MI 48126, operates within Fairlane Town Center and is known for its extensive range of services, particularly in engagement ring creation. The store offers personalized assistance to guide customers through the engagement ring selection process, ensuring a memorable experience. Additionally, they provide various jewelry maintenance and repair services, including custom orders and diamond upgrades.

The staff at this location includes dedicated sales associates who are willing to assist customers with their jewelry needs. However, a mixture of experiences highlights both positive and negative aspects of customer service. Positive reviews highlight the welcoming atmosphere and the valuable assistance provided by staff members. Conversely, some negative feedback suggests unprofessional service and frustrations with repair processes.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive sentiment accounts for approximately 60%, with about 25% neutral and 15% negative responses.

Best Review: A customer praised the store for excellent service and a fantastic selection of watches, highlighting the great deals secured during their visit.

Worst Review: Another customer expressed significant frustration with their experience, detailing issues with jewelry repairs and a lack of communication regarding the status of their items.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.