Zales Jewelers, located in Fairlane Town Center at 18900 Michigan Ave., Ste. K 112, Dearborn, MI 48126, offers a variety of services focused on engagement ring creation and customer service. With a strong history dating back to 1924, this jeweler prides itself on quality and a wide selection of fine jewelry. The store is open daily, providing customers with options for in-store ordering, custom jewelry, and repair services. Staff members, including sales associates like Harmony and Mona, have received praise for their helpfulness and professionalism, assisting customers in selecting the perfect engagement ring or jewelry piece.

Despite the positive reviews highlighting excellent service and knowledgeable staff, there are notable criticisms regarding inconsistent customer service experiences. Some reviews reflect dissatisfaction with the handling of repairs and engagement ring sizing, indicating that wait times and lackluster service have impacted the shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The total number of reviews reviewed amounts to 115, indicating a mixed sentiment among customers.

Best Review: Acknowledged the fantastic service received from the staff, particularly highlighting their patience and expertise during the engagement ring selection process, shared by customer Deangelo.

Worst Review: Expressed frustration over the disorganization and unhelpfulness experienced during a visit, with customer Alaa emphasizing the lack of respect shown by staff.

Operating Hours:
Monday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.