Kay Jewelers, located in Garland, TX, specializes in engagement ring creation and offers a wide array of jewelry services. With a strong presence at Firewheel Town Center, this retail jewelry chain is known for its hand-selected diamonds and quality craftsmanship. Customers can expect services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals. The store operates under knowledgeable staff, including Edgar and Evelyn, who are praised for their friendly service and attention to detail.

Despite the positive feedback regarding staff interactions and the quality of jewelry, some customers have reported frustrations with service speed and communication issues. This store aims to provide a superior shopping experience, but there have been instances of dissatisfaction with order processing and customer follow-up.

The store is open during the following hours:

| Day | Hours |
|-----------|----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Located at 310 Cedar Sage Dr, Garland, TX 75040-2948, Kay Jewelers can be reached at (972) 496-0424.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews indicates a mix of positive and negative experiences. Positive sentiments account for approximately 70%, neutral sentiments are around 20%, and negative sentiments make up about 10%. Customers generally appreciate the selection and customer service, though some have voiced concerns regarding processing delays and order fulfillment.

Best Review:
Frank noted multiple visits and expressed satisfaction with the cleanliness of the store and the friendly reception he received from the staff, highlighting the positive atmosphere and personalized service.

Worst Review:
A review from Tonya detailed a frustrating experience, noting that the store opened late and that management appeared indifferent to her concerns about the delayed opening, ultimately affecting her overall impression of the service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned: Edgar, Evelyn.