KAY Jewelers in Fort Wayne, Indiana, is a prominent jewelry store known for its extensive range of engagement rings and exceptional customer service. Located at 4201 Coldwater Rd, Glenbrook Square, Fort Wayne, IN 46805, this location operates from Monday to Saturday, 10:00 AM - 8:00 PM, and Sunday from 11:00 AM - 6:00 PM. Customers can contact the store at (260) 483-9569.

The store offers various services, including custom engagement ring creation, jewelry maintenance and repair, diamond upgrades, gold exchanges, and expert appraisals. KAY Jewelers has built a reputation as a trusted retailer in the jewelry market, serving as a go-to destination for couples seeking the perfect engagement ring.

Overall, the sentiment from online customer reviews is mixed, with around 40% positive, 20% neutral, and 40% negative feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

#### Opening Hours:
| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

#### Staff Mentioned:
- Eric (Store Manager)
- Whitney
- Peyton
- Danielle

Best Review:
A customer appreciated the helpfulness and friendliness of the staff, particularly highlighting an employee named Whitney, who went above and beyond to assist in finding the perfect ring within budget.

Worst Review:
One reviewer recounted a negative experience, describing poor service when seeking a repair for an engagement ring. They felt disrespected by an employee's treatment and noted significant delays without proper communication regarding the ring's status.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.